Legal
Refund Policy
Clear refund conditions for digital products.
Last updated: June 12, 2026
✓ Our commitment: We want you to be satisfied with your purchase. If you have a genuine technical issue with the product, we will work with you to resolve it or process a refund under the conditions described below.
1. Nature of Digital Products
All products sold on TraderNinja.pro are digital goods with immediate download delivery. Since the file is delivered instantly after payment and cannot be "returned" like a physical product, our refund policy applies specific conditions.
2. Cases Where a Refund Applies
✓ We will issue a full refund if:
- The downloaded file is corrupt or damaged and we cannot deliver a functional replacement
- The product does not work as described and our support team cannot resolve it within 5 business days
- There was a billing error (duplicate charge, incorrect amount)
- An accidental payment was made before downloading the product (must be reported within 24 hours)
3. Cases Where No Refund Applies
✗ No refund will be issued if:
- The product was already downloaded and the customer simply changed their mind
- The customer does not meet the minimum technical requirements (NinjaTrader 8, Windows 10/11)
- The customer expected specific trading results — strategies are tools, not profit guarantees
- The issue is due to incorrect configuration by the user
- More than 7 calendar days have passed since the purchase date
- The customer has violated the license terms
4. Refund Process
| Step | Action | Timeframe |
|---|---|---|
| 1 | Send an email to soporte@traderninja.pro with subject "Refund Request - [order number]" | Within 7 days of purchase |
| 2 | Describe the technical issue in detail and include screenshots if applicable | Same email |
| 3 | Our support team will attempt to resolve the issue | 1–3 business days |
| 4 | If unresolvable, refund is processed | 5–10 additional business days |
5. Refund Method
- Credit/debit card (Stripe): 5–10 business days depending on issuing bank
- PayPal: 3–5 business days
6. Technical Support as an Alternative
Before requesting a refund, please contact our technical support. Most installation or configuration issues are resolved quickly. Email soporte@traderninja.pro and include your NinjaTrader version, a description of the issue, and a screenshot if applicable.
7. Contact
TraderNinja.pro — Support
Email: soporte@traderninja.pro
Response time: 24–48 business hours
Email: soporte@traderninja.pro
Response time: 24–48 business hours